Solution for Support
Top-notch customer service boosts customer satisfaction, works for brand credibility, and makes the customer lifetime value (CLTV) higher. Closer covers those areas by giving access to a solution that is a must-have for support advisers and managers.
Best customer experience
Real-time customer support
Collaboration
Virtual adviser
Measurement
Communication continuity
Best customer experience
Rich media communication
Closer mixes all forms of the rich media communication platform, such as text, audio, and video chat. It is a complete toolset for any customer service team. It gives your customers the broadest range of communication methods. They can connect your support by just clicking one button on your website. With AI dialogue automation advisers could react faster and more accurately.
Message preview
To provide the best customer support you will most likely need more information than contributed by the customer in a support ticket. Closer makes it possible to provide additional info in real-time. An adviser can just switch to the video call and let the customer show you the problem, or share additional files as you are speaking. With customers’ messages preview, an adviser can "already see" what the customer is writing, even before sending the message. It gives additional time to prepare the answer.
Collaboration
Screen sharing
Collaboration with the customer is the best way to solve the problem quickly. An adviser can share the screen to help the customer, proceeding step by step to fix the issue.
AI Suggestions
Every industry has its frequently asked questions. Support advisers are even working with databases of answers they copy and paste to the conversation. Closer will do it for you. Thanks to the AI suggestions, it will automatically prepare an answer to a predefined question. Adviser could use it as it is, or edit before sending.
Measurement
SLA metrics
Closer makes it simple to measure the performance of your team. Those metrics will keep you on track and give you the ability to react fast if the team is falling behind.
Communication continuity
Offline messaging
Some issues take more time than others to solve. In such cases, the customer may leave the meeting. But your adviser could still answer the topic in the same conversation. The notification about it will be pushed to customer’s email address.
Communicate with your customers in a way they’ll love.